Teamprise client programs store cache information and settings in a directory specific to the computer account running Teamprise. The location of the file varies with platforms, and it is always inside a user's "home" directory. Teamprise Support may occasionally ask you to modify or send files from this directory to resolve an issue you are having. This article helps you find these files.
Cache and settings files are stored inside a base directory that is named and placed according to your operating system's conventions. Inside this base directory, naming conventions are the same across all platforms.
%USERPROFILE%\Local Settings\Application Data\Teamprise
%USERPROFILE% is a Windows environment variable that usually expands to something like C:\Documents and Settings\username (or C:\Users\username).
~/Library/Teamprise
~ is a Unix shell convention that means your home directory.
~/.teamprise
~ is a Unix shell convention that means your home directory.
All cache files and settings are separated by the major version of Teamprise that uses them, and a different subdirectory inside the base settings directory is maintained for each version of these files. Some new versions of Teamprise products do not change the cache file format, so an older version number may remain in the base directory even when a new version of the product is installed.